Shipping policy
Effective date: October 20, 2026
This Shipping Policy explains how orders from The Binder Base at https://binderbase.myshopify.com are delivered. It forms part of our Terms and Conditions.
The short version
- Digital downloads don't ship. You get a download link by email straight after checkout.
- Physical items are made to order and ship within 2 weeks of your order date, unless the product page says otherwise.
- Shipping costs and delivery estimates are shown at checkout before you pay.
1. Digital products
Our printable overlays and other digital products are delivered by email download link after your payment is confirmed. The link usually also appears on your order confirmation page. Nothing physical is sent, and no shipping is charged.
If your link doesn't arrive, check your spam, promotions and junk folders, then email help@thebinderbase.com with your order number and we'll resend it. Download limits and link expiry are explained in Section 4 of our Terms and Conditions.
2. Physical products: made to order
Physical items, such as UV-printed zip binders and custom sleeves, are made to order just for you. We don't keep them in stock.
- Processing time: your order ships within 2 weeks of your order date, unless a different time is shown on the product page. If a product page shows its own production or shipping time, that time applies instead.
- Order date: the date your payment is confirmed.
- Custom details: for personalised items, the 2 weeks starts once we have everything we need from you, such as your design choices or approval of a proof.
- Delays: if your order will take longer than expected, we'll email you with an updated date. You can then choose to wait or cancel, as long as production hasn't started (see our Refund Policy).
Processing time is the time it takes us to make and pack your order. Transit time with the carrier comes on top of that.
3. Shipping rates and delivery times
Shipping rates, available methods and estimated transit times are calculated and shown at checkout, based on your address and what's in your cart. Delivery estimates come from the carrier and are not guaranteed.
4. Where we ship
We ship to the countries available at checkout. If your country isn't listed, we can't currently ship physical items there, but digital products are still available everywhere.
5. Tracking
When your order ships, we'll email you a shipping confirmation with tracking details, where the shipping method includes tracking.
6. Mixed orders
If your order includes both digital and physical items, the digital files are sent straight away and the physical items ship once they are made, within the processing time above.
7. Address accuracy
Please check your shipping address carefully at checkout. If you spot a mistake, email help@thebinderbase.com as soon as possible. We can update the address only before your order ships. We aren't responsible for orders delivered to an incorrect address you entered, and reshipping them may cost extra.
8. International orders, customs and duties
International orders may be charged import duties, taxes or customs fees by the destination country. Unless the checkout says these are included, they are your responsibility and are collected by the carrier or customs on delivery. Customs processing can add to delivery times.
9. Lost, late or damaged packages
If tracking shows your package hasn't moved for 10 business days, if it shows as delivered but you can't find it, or if it arrives damaged, contact us. Damage must be reported within 14 days of delivery. How we handle each case, including replacements and refunds, is explained in our Refund Policy.
10. Contact us
Questions about shipping? Email us and include your order number.
The Binder Base
Email: help@thebinderbase.com